FAQ

What types of products does Kobalt Shop specialize in?

We specialize in durable, high-quality tools for both professionals and DIY enthusiasts. Our range includes Air Compressors & Parts, Air Tools, Automotive Tools (both hand tools and hardware), Concrete & Masonry Tools, Cutting & Crimping Tools, Chainsaws, Storage Solutions, and more. We focus on reliability and performance for demanding projects.

Are Kobalt Shop products suitable for professional use?

Absolutely. Our products, particularly our air compressors, automotive tools, and concrete tools, are built to withstand rigorous professional use while also being accessible and reliable for dedicated DIY home improvers.

How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. You will need to provide your shipping details and choose a payment method.

Where does Kobalt Shop ship to?

We are proud to ship our tools worldwide! However, due to logistical constraints, we are currently unable to deliver to locations in Asia and some very remote areas.

What are my delivery options and costs?

We offer two reliable shipping methods to fit your needs:
– Standard Shipping ($12.95 flat fee): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment.
– Free Shipping: Available on all orders over $50. Processed in 1-2 business days and delivered via EMS within 15-25 days after shipment.

How long will it take to receive my order?

After you place your order, please allow 1-2 business days for processing. Once shipped, delivery times are as follows:
– Standard Shipping: 10-15 days.
– Free Shipping: 15-25 days.
Please note that these times are estimates and can occasionally be affected by factors outside our control, such as customs clearance or weather disruptions.

Can I track my order?

Yes! As soon as your order is shipped, we will provide you with a tracking number via email. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.

What payment methods do you accept?

We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your financial information is protected using industry-standard encryption.

Is there a minimum order value for free shipping?

Yes, to qualify for our free shipping option via EMS, your order must total $50 or more.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with a product for any reason, you may return it within 15 days of receipt for a refund or exchange. The item must be in its original, unused condition with all packaging.

How do I initiate a return?

To start a return, please contact our customer support team at [email protected] within the 15-day window. Include your order number and the reason for the return. We will guide you through the process and provide the necessary instructions and shipping address.

When will I receive my refund?

Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.

How can I contact customer support?

For any questions regarding delivery, products, returns, or your account, please email us at [email protected]. Our team is dedicated to providing you with efficient and helpful support.

Do I need an account to shop?

No, you can check out as a guest. However, creating an account allows you to track your orders faster, save your shipping details for next time, and view your order history.