At Kobalt Shop, we stand behind the quality of our professional-grade tools and equipment. We are committed to ensuring your complete satisfaction with every purchase of air compressors, automotive tools, concrete equipment, and more. If you are not entirely satisfied with your item, we’re here to help with a straightforward returns and exchanges process.

Our Return Policy

You have 15 calendar days from the date you receive your item to initiate a return or exchange. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide the original receipt or proof of purchase.

Note on Non-Returnable Items: For the safety of our community, certain items cannot be returned or exchanged due to their nature.
  • Air Tools & Compressors: Once used, these items cannot be returned for hygienic and safety reasons unless they are defective.
  • Chainsaws & Pole Saws: For obvious safety reasons, these products are final sale once used.
  • Clothing: For health and hygiene reasons, any apparel that has been worn or has its tags removed is not eligible for return.
  • Opened Software or Digital Products: These are non-returnable.

If you receive a defective item from these categories, please contact us immediately for a replacement or refund.

Step-by-Step Return/Exchange Process

  1. Contact Us: Within 15 days of receiving your order, send us a return/exchange request via email at [email protected]. Please use the template provided below to ensure we have all the necessary information to process your request quickly.
  2. Wait for Authorization: Our customer service team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Please do not send anything back without an RMA number.
  3. Ship the Item: Securely pack the item in its original packaging, include all accessories and documentation, and clearly write the RMA number on the outside of the box. Ship it to the address we provide. The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent, defective item).
  4. Inspection & Processing: Once we receive your returned item, our team will inspect it. Upon approval, we will initiate your refund or ship your replacement exchange.

Refund Timelines and Methods

After we receive and inspect your returned item, please allow:

  • 3-5 business days for the refund to be processed.

Once processed, the refund will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal). The time it takes for the refund to appear in your account will depend on your financial institution’s policies, but it typically appears within 5-10 business days.

For exchanges, we will ship the replacement item as soon as the return is approved. Standard or free shipping rates will apply for the new shipment.

Return/Exchange Request Email Template

To expedite your request, please copy and paste the template below into an email and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Kobalt Shop Support, I would like to request a [return / exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a detailed reason] I have read and understood the Returns & Exchanges policy. Thank you, [Your Full Name] [Your Phone Number] [Your Email Address]

Questions?

If you have any questions about our returns process, don’t hesitate to contact our friendly support team at [email protected]. We’re here to help you get back to your projects with the right tools.